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    Now Hiring Retention Specialists
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•Location
965 N. Keller Road
Altamonte Springs, FL  32714

 
 
         
    Company Description
 
   

Sprint provides consumers and businesses with innovative solutions to their telecommunication needs.  No matter how successful Sprint is, our guide post is the “customer experience.”  The vision of Sprint is to provide its 40 million customers with the broadest choice and flexibility possible, so customers can do “whatever they want, whenever they want.”

 
      Specialist Job Description
   
     

This is a challenging, high-caliber customer contact position. We are a motivated, quota driven team who proudly provides a quality customer experience. Retention Agents promote Sprint’s products and services while retaining customer requesting to disconnect their service.

 

 

 
    Position Requirements
   
     

·High School Diploma or G.E.D. equivalent
·At least 18 years of age and legally eligible to work in the United States
·At least 1 year of Customer Service and/or Sales experience
·Ability to overcome objections and establish customer's confidence
·Typing skills and strong computer skills using Windows-based systems
·Willing to submit to. and pass, a background check and drug screening prior to being hired
·Flexibility to work any shift between the hours of operation
·Willing to sell or promote a Sprint product or service on every call
 

 

 
    Shift Information
   
     

All work schedules are full time. Work schedules are based upon business needs and agents must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority. Our current hours of operation are as follows:.

·Monday through Friday 7:00am to 1:15am
·Saturdays: 8:00am to 12:00 midnight
·Sundays: 10:00am to 10:00pm

 
    Pay
   
     

·Starting base pay rate is $10.38 - $12.99 per hour ($21,600 - $27,000 per year), plus commission.  Pay is based on related customer service experience.
·Commission is based on meeting goals for customer retention and selling products and services.  Individuals meeting their goals can earn up to $3,000 per month in incentives, in addition to the base pay.
·Agents become eligible for benefits after 30 days of employment.  To learn more about Benefits see our benefits page.

 
    Training
   
     

Required training consists of approximately 8-10 weeks, Monday through Friday.

 
    Apply Today 1-800-299-3873    
     
Click here to apply now and take the first step toward employment with Sprint!  BTN-APPLY

 

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