Call Center Jobs in Hampton, Virginia
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Now Hiring Account Services – Retention Representatives
Location
400 Butler Farm Road
Hampton, VA 23666
Account Services – Retention Representative Job Description
The Retention Representative is responsible for saving and retaining customers requesting to disconnect service. Representatives will interface with our Sales, Network and Customer Operations market contacts to resolve the customer’s account and product issues if necessary. The Retention Representative is responsible to identify, resolve, and follow-up on all open issues. A Retention Representative will speak to approximately 50 customers per day.
Position Requirements
- 1-3 years of sales and/or customer service experience
- Strong computer skills using Windows based systems
- Ability to work a flexible schedule including nights and weekends
- Must be willing to sell Sprint Nextel products or services on every eligible call
- Sprint is a drug screen and background screening employer.
Shift Information
Our call center is open during the following hours. You must be able to work any shift within the hours listed.
- Monday-Friday 7a-10p
- Saturday 8a-9p
- Sunday 10a-8p
Pay
- Salary: $12.50 per hour
- There are commission/incentive programs based on performance.
- Specialists become eligible for benefits after 31 days from date of hire.
- 10% shift differential for evening shifts
Benefits
Click here to view Sprint's benefits >
Training
Training last 8 weeks. The new hire training is full-time and paid training. Training is held Monday – Friday. Once you have successfully completed training, you will need to be flexible to work anytime during the hours of operation, including overtime, weekends and holidays.
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