Sprint Call Center Jobs

Call Center Jobs in Elmsford, New York

Looking for a job opportunity that offers excellent benefits, competitive wages, and advancement opportunities? You've come to the right place. Sprint offers healthcare, incentives, career advancement, a variety of schedules, paid vacations and much more. What are you waiting for? Find your career opportunity now:

Now Hiring Retention Specialists

Location

565 Taxter Road
Elmsford, New York 10523

Company Description

Sprint, together with Nextel, provides consumers and businesses with innovative solutions to their telecommunication needs. No matter how successful Sprint is, our guide post is the "customer experience." The vision of Sprint is to provide its 40 million customers with the broadest choice and flexibility possible, so customers can do "whatever they want, whenever they want."

Job Description

The Retention Specialist is responsible for saving and retaining customers requesting to disconnect service. Specialists will interface with our Sales, Network, and Customer Operations contacts to resolve the customer's account and product issues if necessary. Job one is providing the highest quality customer experience. Once the customer's issue is resolved and the customer is satisfied, our Specialists are required to transition the call into sales by educating and offering products and services that would be to the customer's advantage. A Retention Specialist will speak to approximately 50 customers per day.

Position Requirements

College Degree preferred, but not required
3-5 years of previous customer service and sales experience
Strong computer skills using Windows based systems
Ability to work a flexible schedule including nights & weekends
Must be willing to sell Sprint Nextel products or services on every eligible call
Sprint is a drug screen and background screening employer.

Shift Information

Weekday hours of operation: Monday through Friday 7am – 10pm
Saturday hours of operation: 8am to 5pm.

For the first 6 months on the job, count on working 1pm – 10pm. Everyone is required to work one Saturday per month. After 6 months on the job, employees become eligible for a shift bid process held quarterly; it is based on performance, not tenure.

Pay

Base pay rate is $15.39 per hour ($32,000 per year), plus commission
Commission is based on meeting goals for customer retention. Individuals meeting retention goals can earn up to $2600 per month in incentives.
Retention Specialists become eligible for benefits after 31 days of employment.

Training

The first 4 weeks will be devoted to a full time, paid training program. Training is held Monday-Friday from 8am – 5pm. Once you have successfully completed training, you will need to be flexible to work anytime during the hours of operation, including overtime, weekends, and holidays.