Sprint Call Center Jobs

Call Center Jobs in Altamonte Springs, Florida

Looking for a job opportunity that offers excellent benefits, competitive wages, and advancement opportunities? You've come to the right place. Sprint offers healthcare, incentives, career advancement, a variety of schedules, paid vacations and much more. What are you waiting for? Find your career opportunity now:

Now Hiring Account Services Retention Agents

Location

965 N Keller Road
Altamonte Springs, FL 32714

Company Description

Sprint provides consumers and businesses with innovative solutions to their telecommunication needs. No matter how successful Sprint is, our guide post is the "customer experience." The vision of Sprint is to provide its 40 million customers with the broadest choice and flexibility possible, so customers can do "whatever they want, whenever they want."

Specialist Job Description

This is a challenging, high-caliber customer contact position. We are a motivated, quota driven team who proudly provides a quality customer experience. Retention Agents promote Sprint's products and services while retaining customer requesting to disconnect their service.

Position Requirements

At least 1 year of Customer Service and/or Sales experience
Ability to overcome objections and establish customer's confidence
Typing skills and strong computer skills using Windows-based systems
Sprint is a drug screen and background screening employer.
Flexibility to work any shift between the hours of operation
Willing to sell or promote a Sprint product or service on every call

Shift Information

All work schedules are full time. Work schedules are based upon business needs and agents must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority. Our current hours of operation are as follows:

Monday through Friday 7:00am to 1:15am
Saturdays: 8:00am to 12:00 midnight
Sundays: 9:00am to 12:00 midnight

Pay

Starting base pay rate is $10.38 - $12.99 per hour ($21,600 - $27,000 per year), plus commission. Pay is based on related customer service experience.
Commission is based on meeting goals for customer retention and selling products and services. Individuals meeting their goals can earn up to $3,000 per month in incentives, in addition to the base pay.
Agents become eligible for benefits after 31 days of employment.