Sprint Call Center Jobs

Call Center Jobs in Sacramento, California

Looking for a job opportunity that offers excellent benefits and competitive wages? You've come to the right place. Sprint offers healthcare, incentives, contests that recognize performance, a variety of schedules, paid vacations, and much more. What are you waiting for? Find your career opportunity now:

Now Hiring High Energy Account Services Retention Specialists

Location

3068 Kilgore Road
Rancho Cordova, CA 95670

This position is a challenging, high-caliber customer contact position where you can utilize all of your great communication, technical and multi-tasking skills. We are a motivated, quota-driven team who proudly provides quality customer experience, promoting Sprint's products and services while retaining customers requesting to disconnect their service.

Sound interesting?

Successful specialists must be able to recognize and embrace the opportunity of speaking to and resolving issues for 25-30 customers per day. The ability to retain Sprint's most important asset, our customers, takes creative, out of the box thinking and a drive for excellence. If this sounds like an environment you will thrive in, read on.

Job Description and Requirements

Under general supervision, Retention Specialists receive re-routed inbound telephone calls from consumer customers who wish to disconnect service. Customer retention and loyalty are the primary functions and contacts are non-routine and require deviation from standard screens, scripts, and procedures. Specialists use communication skills to understand customer issues and assess their needs and they are also using influencing skills to overcome objections and suggest/promote alternative products or services. They may offer special customer plans or incentives. They finalize new contracts with customers successfully retained and maintain records regarding root causes for any consistent problem areas. Specialists may be involved in resolving complex outstanding customer service, product, or billing issues and use a computerized system for tracking, information gathering, and/or troubleshooting.

Basic Qualifications include:

3-5 years of sales & customer service experience
Have prior complex negotiating experience
Ability to learn technically challenging information quickly
Intermediate to advanced computer skills with the ability to navigate and toggle multiple screens in a Windows environment
Ability to work a flexible schedule, including nights & weekends
College Degree preferred, but not required
Passing background check and drug screen
Previous supervisory experience a plus, as these are escalated calls
Good overall knowledge of wireless devices and networking concepts is strongly preferred

Hours

Our Sacramento call center is open Monday - Sunday from 4:00 AM – 10:15 PM.

The Retention Specialist position is full time. Work schedules are based upon business needs and Specialists must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority. New hires generally work the latest shift with split days off.